Office Policies

Cancellations

If you are unable to keep an appointment, we ask that you kindly provide us with at least 48 hours notice. This courtesy on your part will make it possible to give your appointment to another patient.

Emergencies

Our office provides on-call service for emergencies, 24 hours-a-day, 7 days-a-week. Call (309) 823-0616 and your physician will be contacted immediately.

Health Insurance Plans

Our office participates with some health insurance plans which cover certain reconstructive plastic surgery procedures. Covered procedures will vary with each insurance company. Our office staff will assist you in determining eligibility. Patients are responsible for deductibles, co-payments, and remaining balances.

In order to book a surgery date, a 25% scheduling deposit is required to secure a date on our schedule. This deposit is non-refundable. Cancellation policy: greater than 14 day notice-75% refund. 14 – 7 day notice-50% refund. Less than 7 day notice-loss of surgical fee. Operating Room charges (if any) and anesthesia fees (if any) are 100% refundable.

Please contact your carrier to confirm your benefits and coverage:

Health Alliance

United Healthcare

Humana

Health Link

Aetna

Unicare

BlueCross BlueShield

Cigna

Country Financial

 

 

If your insurance provider is not listed, please contact them directly to confirm benefits.